![]() While inbound phone calls once took as long as 20 minutes, the average chatbot conversation took just six minutes. After implementation, appointments dropped 96 percent compared to the previous year, a strong indication that students prefer to interact with their bot. IRCTC has got into partnership with CoRover Private Limited to Co-Sell and Re-Sell AI products and services (like AI Chatbots, VoiceBots, VideoBots. The institution instantly noticed a reduction in how often students made appointments to get answers to their questions. When Ana and Shane had questions, they noted how Ivy.ai’s customer success team was responsive and easy to work with. With just a few lines of code, the institution was on its way to delivering a far superior customer experience than before. Our AI assistant chatbot can do many tasks with endless possibilities: - Write anything: tweets, headlines, emails, essays, chat responses, SEO content, meta descriptions, ad copy, code - Creative: poems, songs, brainstorming ideas, researching - Answer questions based on existing knowledge. The model is trained on a large corpus of text data and can. This left students and parents frustrated with long wait times for questions that were easy to answer. 'ChatGPT is an AI language model developed by OpenAI, which is capable of generating human-like text based on the input it is given. 80 percent of all student questions were generic and could easily be found on the website. Prior to finding Ivy.ai, the administration spoke with the IT department to find ways to support more students more efficiently. Also, the type of calls changed from routine, repetitive questions to things that required a staff member’s intervention."Ī public research university in Florida was on a mission to meet the needs of students in a 24/7 customer service environment. AI Smith, powered by ChatGPT & GPT-4 API delivers enhanced AI Chat app capabilities, voice interaction, writing emails and intelligent conversational experience. "We had 1,000 fewer calls, and our AI chatbot was still brand new at that time. Not long after installing their AI solution, Alabama’s Student Account Services office saw a significant decrease in call volume for the month of December, compared to the year prior. "They also provided helpful guides for creating messages, for example, so by the time our solution was built and ready to install, we were able to hit the ground running." Results ![]() ![]() When describing implementation, Pritchett noted that their vendor scheduled training sessions to teach staff how to use the software. Additionally, we want our students to have a streamlined, seamless experience." Implementation The high call volume even crashed our phone system at one point. "We were receiving a high volume of calls and emails," said Pritchett, "to the extent that we were unable to meet service goals. Pritchett pointed to three areas of need at Alabama: volume, silos, and access. ![]()
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